Is Best Buy refusing to honor its own price matching policy?
(Credit: BestBuy.com)Web site HDguru.com has published a report describing three separate visits to Best Buy locations where salespeople refused to comply with the store's own price matching policy. The report goes on to provide advice to customers interested in obtaining a price match themselves.
Here's the meat of the Guru's exchange:
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When asked to match the price, salesmen at all three stores said "no," giving the same excuse: "The advertised Panasonic was on sale for three days and Best Buy's price match policy exempts limited time sales". However, there is no "limited time exemption" in Best Buy's price match policy. Store personnel simply made up a phony excuse, or were instructed to do so by higher-ups.
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